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The Ace Ultra Cycles aims to provide you with the highest quality of goods and service. However, from time to time customers may need to return items. If you are not satisfied with your purchase, you may return it and exchange it for goods to the same value. If it is faulty you will be entitled to a refund and therefore you must firstly email ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) or call (+44 (0)1902 725 444) the Ace Ultra Cycles E-store to negotiate a return, and then return goods within 14 days of receipt. Any returned items must be unused and complete with labels attached to products.

Customers will be advised how to send the goods back, but will pay for return delivery. Ace Ultra Cycles E-store accepts returns of sale items. Items can be exchanged, but again must be unused and complete with labels. Return the item and we will issue you with a credit note which can be used at any time. Money will only be refunded for faulty goods and to the card used for the original purchase.


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