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This web site (www.aceultracycles.co.uk) is operated by Ace Ultra Cycles, 82 Blackhalve Lane, Wednesfield, Wolverhampton, WV11 1BH..

Size and Colour

All sizes quoted on this web site are intended to be used as a guideline only. Sizes may vary depending on the brand and manufacturer. Colour accuracy of the items on display cannot be guaranteed, and will vary depending on the resolution and screen type of your computer.

Payment

We accept most of the leading credit cards: Visa, MasterCard and as well as the most popular debit cards such as Switch, Maestro, Delta, Electron and Solo. All payments are made in GB Pounds Sterling. Your card will be charged when the order is dispatched. If you pay via the web site then your transaction will be handled by PayPal and Google Checkout who are market leaders in the provision of online payment and who provide the highest level of security available. You also have the option of placing your order via the web site and supplying your payment card information over the phone. You can also pay by cheque or postal order, payable to Ace Ultra Cycles. If you choose to use either of these payment options, please order by filling in the order form that can be printed from the web site after placing your order. All prices on the site include VAT but do not include delivery costs. VAT is charged at the local rate on each item. Customers may be able to recover VAT incurred by contacting Eurocash Corporation plc +44 (0)1273 325000, This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Eurocash are specialists in recovering cross-border VAT.

Delivery

Here at Ace Ultra Cycles we aim to offer a fast and efficient delivery service. All orders made on the website will be dispatched within 2 working days (where 'working days' means all days other than Saturdays, Sundays and UK Public Holidays), and should be delivered in 3 - 5 working days. The cut-off time for orders to be dispatched on the same day is 1pm, and weekend orders are dispatched on Monday. All cheques are cashed on the day of receipt, and take 3 - 5 working days to clear. Orders will not be dispatched until after the cheque has cleared. Delivery of postal orders will normally be within 5 - 8 working days from the receipt of the order. Orders will be sent by 1st class delivery unless otherwise instructed. If an item you have ordered is out of stock then you will be informed as soon as possible. Deliveries can be made only within the UK and elsewhere in Europe. Deliveries within the UK are charged depending on weight. Delivery costs apply to the whole order, not individual items. If you are concerned by a late delivery or have any other delivery queries then please call customer services on +44 (0)1902 725444 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it . NOTE. If an item ordered has not arrived within the timescale above the customer must contact the shop within 7 days in the UK and 14 days within Europe and the rest of the world as we cannot be responsible for undelivered items after this time.

Guarantee / Returns Policy

The Ace Ultra Cycles E-store aims to provide you with the highest quality of goods and service. However, from time to time customers may need to return items. If you are not satisfied with your purchase, you may return it and exchange it for goods to the same value. If it is faulty you will be entitled to a refund and therefore you must firstly email ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) or call (+44 (0)1902 725444) the Ace Ultra Cycles E-store to negotiate a return, and then return goods within 7 days of receipt. Any returned items must be unworn, unwashed and complete with labels attached to clothing. Customers will be advised how to send the goods back, but will pay for return delivery. Ace Ultra Cycles E-store accepts returns of sale items, but not of footwear or personal items such as underwear. Items can be exchanged, but again must be unworn, unwashed and complete with labels. Return the item and we will issue you with a credit note which can be used at any time. Money will only be refunded for faulty goods and to the card used for the original purchase.

Copyright and Trademark

Copyright in all material on this website has been granted to Ace Ultra Cycles and retains the right to be acknowledged as the author of any or all of the design, text and imagery. The content of the website is protected by Copyright in any combination and any file format. All brand names, product names and titles of items on the website are trademarks or trade names of the suppliers of the items shown. The content of this website may be printed for personal informational use as long as the Copyright notices are also reproduced. The content may not be re-distributed, re-sold, reproduced, stored in a retrievable system or transmitted in any form by any means, electronic, mechanical, for photocopying, recording or otherwise, without prior permission of Ace Ultra Cycles. Any infringements will be rigorously pursued.

Disclaimer

In no event shall Ace Ultra Cycles be liable for any special, indirect or consequential damages or any damages whatsoever arising out of or in connection with the use of information available on the Ace Ultra Cycles website. The information and related graphics published on www.aceultracycles.co.uk may contain technical inaccuracies or typographical errors. Changes are periodically made to the prices and details on the website. Ace Ultra Cycles may make improvements and/or changes to the products or services described herein at any time and without notice. Therefore Ace Ultra Cycles disclaims any and all liability for the correctness, up-to-dateness, and completeness of the information and data provided on www.aceultracycles.co.uk. All items are subject to availability. Prices on the website remain valid until further notice. Ace Ultra Cycles reserves the right to refuse to supply an individual at any time.

Links to Third Party Sites

The Ace Ultra Cycles website may include links to that will allow you to leave the site. These linked sites are not under the control of Ace Ultra Cycles and as such Ace Ultra Cycles is not responsible for the content of any linked site or any link contained in a linked site, or any changes or updates to such sites. Ace Ultra Cycles is not responsible for webcasting or any other form of transmission received from any linked site. Any links provided by Ace Ultra Cycles are only as a convenience, and the inclusion of a link does not imply endorsement by Ace Ultra Cycles of any site.

Governing Law

Use of this site means you agree to the terms and conditions of use of this web site, which constitutes a contract governed by English Law. The English courts shall have jurisdiction in all matters concerning and incidental to any offer or agreement for the purchase and sale of items from www.aceultracycles.co.uk. These terms and conditions may be varied from time to time and should be checked regularly. If you do not agree to one or more of these terms and conditions you should leave the website. Ace Ultra Cycles cannot be certain that all the material on www.aceultracycles.co.uk at any time will comply with all laws of every country in the world and cannot accept responsibility for any such breach.

Collection of Data / Privacy Policy

Ace Ultra Cycles gathers data in accordance with the Data Protection Act 1998. Information about you is only collected to process your order, and these details are not used to send you unsolicited information. Any data is distributed only within Ace Ultra Cycles and to no other external organisations except with your express permission. When making a purchase from www.aceultracycles.co.uk you will be asked to provide your name, email address, delivery address, phone number and credit card or debit card number. The information held about you needs to be accurate and up to date. You can check and amend the information held about you at any time.

Cookies

Ace Ultra Cycles does not store any of your personal information in cookies. The only information stored in the cookie is a couple of randomly generated strings of digits (automatically created by the web server) which are used as a means of identifying your computer to the Ace Ultra Cycles web server. Unless you specify otherwise in your 'User Preferences', the cookie will be deleted by your web browser upon leaving the site.

Security

All transactions take place via a secure server link (SSL) making use of the latest encryption technology (Verisign Approved). The trusted third party organisation PayPal (www.paypal.com) is used to collect and process all Credit/Debit card information securely. This data is encrypted and stored in accordance with the highest industry standards, and PayPal makes use of the most sophisticated anti-fraud software. As such, no record of Credit/Debit card information is kept on Ace Ultra Cycles’ records. This ensures maximum security.

 

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